If your screen freezes when you try and place your order, or if your screen goes gray or blank, or an error message appears, this can be happening for a lot of benign reasons, and is an issue with your device and not with the website itself. We are so sorry you are having a problem! We definitely understand how frustrating this is and want to provide you with a few things to try and help:
Always check your computer cables
An easy first step is to double-check all related cables to make sure they're properly connected.
Make sure your software is up-to-date
A computer locking up or freezing is often is caused by software related issues. Make sure you have all the latest updates for all running programs. You can find the latest updates for your software through the software developer or publisher.
Check your Internet connection
If there's a problem, restart your modem. Find your modem and router (if you have one) and remove the power cables from the back of each. Wait at least thirty seconds and then plug the power cable for the modem back in. Wait until the modem has finished powering on and connecting. If the problem, persists, contact your Internet provider for help.
Close programs not being used
Each window you open on your computer takes some of the computer's resources to keep it running. If you have too many programs open at one time, your computer may be low on resources, and as a result, is freezing. Try only running one program at a time to make sure your freezing is not being caused by multiple programs running at the same time.
Give the computer some time
Wait. Give the computer a few minutes to process. Sometimes a computer may appear to be frozen or blank, but it is just slow or busy processing a complex task (like placing an order!).
Close and re-open the application in use
This is a fancy way of saying close the page you are on and open a new page to try again! If it still doesn't work, try opening the page in a different browser. Every computer/internet connection/browser/website combination is different and what works for one customer may not work for another. Sometimes it just takes a little trial and error to find what works!
Clear your cache
Your browser's cache, (pronounced "cash"), is a collection of web pages that is stored on your hard drive or phone storage. Having a local copy of a web page makes for very quick loading on your next visit because your computer or handheld device doesn't have to download from the internet all of that same information again. You may want to clear your cache if you are seeing an error message of some kind as this is sometimes an indication that your browser's cache is corrupted. Clearing your cache forces your browser to retrieve the newest copy available from the website. In most browsers, you can clear the cache from the Privacy or History area in the Settings or Options menu.
Reset your clock
Sometimes the biggest problems have the easiest fixes. If you're seeing an error message regarding a problem with the "website’s security certificate", the problem is probably with your computer. Website security certificates sync up with your computer’s internal clock. Old computers in particular run the risk of having a dead CMOS battery—the watch battery in your computer that keeps its system clock ticking. Click the clock in the system tray and select Change date and time settings to correct the issue.
It may seem like a simple suggestion, but rebooting your computer will fix many of the problems you may be having. Press the Power button or use the Shut Down command to safely turn the computer off. To reboot a frozen computer, press and hold down the power button until the computer turns off. Once the computer is off, wait thirty seconds, then turn the computer back on and let it start as normal.