Sometimes a customer may have trouble either opening or viewing one of our emails. The images in the email may appear distorted or way too large for the screen. The reason for this is due to the specific formatting of the html code in the marketing email but is really only determinable on a case-by-case basis.
We want to make our emails easy to view for everyone on every type of platform/device combination! If you want to help us out, you can send us a ticket by clicking here and telling us what kind of problem you are having when you open your email and make sure to include the information below:
1) What device are you using (ipad, computer, phone, etc.)?
2) What browser are you using (Google Chrome, Firefox, Safari, Internet Explorer, etc.)?
3) What email program are you using (Hotmail, Gmail, Aol Mail, etc.)?
Finally, if you are able to attach a screenshot or photo of the screen you are seeing when the error occurs, that would be very useful as well! Many thanks.