Our Company

The Website

• Are You Hiring?
• Do You Accept Guest Posts?
• Why Can't I Post To Your Facebook Page?
• What If I Have A Question About An Article On The Site?
• How Can I Get IHeartDogs or IHeartCats To Sell My Product?
• How Can My Business Advertise On IHeartDogs or IHeartCats?

See all 7 articles

Donations

• Are You A Charity? How Do I Know You Really Donate?
• How Much Has Been Donated This Year? Does My Purchase Matter?
• How Can I Donate Directly To A Specific Cause?
• How Much Money Goes to RescueBank to Feed Dogs?
• Why Do You Donate 20% of Sales to Help Rebuild the Shelter?

Orders

Autoship Orders / Subscribe to Save

• How Can I Update Payment for My Cannanine™ Order Subscription?
• How Can I Subscribe to Save?
• How Do I Pause My Subscription?
• How Can I Change The Next Occurrence Date?
• How Can I View or Change My Order Schedule?
• How Can I Update My Payment Info?

Computer Issues

• Why Is My Computer Not Letting Me Place My Order?
• Why Can't I Open Your Emails?
• Why Isn't My Credit Card Working?
• Why Can't I Log In To My Account?
• I Don't Need Help Right Now. How Do I Remove the Support Window?

Products

• Where Can I Get More of the Notecards that Come With an Order?
• Do You Offer Free Samples?
• What If The Item I Want Is Not Available?
• Where Can I Find the Free Rx Card?
• Do You Sell Wholesale For Resale?
• Why Don't I See My Dog's Breed?

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Project Paws® Pet Health

• Are All Project Paws® Products Safe To Use In Conjunction With One Another or with Medications?
• Are Project Paws® Products Good for Puppy Development?
• Are The Advanced Hip & Joint Chews Vegan?
• Are The Dental Sticks Safe For Dogs With Diabetes?
• Are The Dental Sticks Safe Since They Contain Methylparaben and Polyparaben?
• Are The Ear Cleaning Products Safe For Cats?

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Cannanine™

• How Can I Create A Cannanine™ Shopping Account?
• Where Do I Enter My Cannanine Gift Card or Coupon / Voucher Code?
• What Does CBD Stand For?
• Is CBD Oil Legal?
• What Health Issues Can CBD Oil Be Used For?
• Where Can I Purchase the Cannanine™ Product?

See all 12 articles

My Order

• How Can I Edit the Quantity of the Items in my Cart?
• Can I Change the Address on an Order I Placed?
• How Do I Know If My Order Has Shipped?
• Why Does My Tracking Number Not Show Any Info?
• Can I Make a Change to the Order I Just Placed?
• How Can I See All Orders I Have Placed?

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Account

• How Can I Create A Shopping Account?
• What If I Forgot My Password?
• How Can I Change My Email?
• How Can I Change My Account Details?
• Why Am I Receiving So Many Emails?
• How Can I Unsubscribe From The Facebook Page?

See all 7 articles

Payment

• How Do I Know The Website Is Secure?
• What Payment Options Do I Have?
• Do You Take Checks?
• Where Do I Enter My Gift Card or Coupon / Voucher Code?
• How Can I Get A Coupon Or Promo Code?
• What Is A Payment Error Code?

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Returns & Exchanges

Returns

• Can I Return My Order?
• If I Return My Purchase, Do the Animals Still Get Their Meals?

Exchanges

• Can I Exchange My Item?
• Can I Return or Exchange a Gift I Received?

Sizing

Clothing

• Is There A Size Chart For Clothing?
• What Is The Difference Between Guys / Mens and Ladies / Womens Sizes?
• Why Don't You Carry More Sizes?

Jewelry

• How Big are the Bracelets?
• Is There A Way To Make The Bracelet Smaller?

Pricing

International Orders

• How Do I Know In What Currency the Prices Are Listed?
• Why Did I Have To Pay an Additional Customs Fee?

Shipping

Cost

• How Much Does Shipping Cost?
• Can I Combine My iHeartDogs and iHeartCats Orders to Save on Shipping Cost?
• Why Was My Credit Card Charged Before My Order Has Been Shipped?

Delivery

• Do You Offer Express Shipping?
• When Can I Expect My Domestic Order?
• When Can I Expect My International Order?
• Is There Anywhere You Don't Ship?
• Why Is Puerto Rico Not Listed As Part Of The United States?
• Where Is My Tracking Number?

See all 7 articles

Contact

Customer Support

• How Can I Contact Customer Service?
• Do You Have a Store Location?
• Do You Have A Phone Number?
• How Can I Tell Who Sent Me A Gift?
• What If I Have Non-Order Or Product Related Questions?